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Limited Time Offer: Save 10% on Games from Brunswick Billiards & American Heritage Billiards!

FREE SHIPPING

ON MOST PRODUCTS

NO TAXES

IN MOST STATES

110% PRICE MATCH GUARANTEE

UP TO 6 MONTHS AFTER PURCHASE

WARRANTY INCLUDED

ON ALL PRODUCTS

FINANCING OFFERED

AFFORDABLE PAYMENT PLANS

FAQ

Why choose the Pro Pool Store?

Pro Pool Store is one of the largest online billiards store in the US--we carry a huge selection of your favorite billiard table brands!  We can also professionally deliver and install your pool table in almost every location.

The Pro Pool Store is the preferred choice for major colleges, Fortune 100 companies, renown bars and restaurants, and homes across the US.

Because we sell volume, we obtain discount pricing, which we pass along to you. At Pro Pool Store we also understand that helping you choose the right billiard table, or accessories, is just as important as after-sales support. Our carefully-trained staff will always be there to help with any questions you have before, during, and after your purchase from us. 

By choosing the Pro Pool Store you are not only investing in best pricing and customer service, but in a positive experience. We are here to help you in any way we can.

Are you a licensed reseller?

Yes. We are fully licensed in the State of Florida and authorized to sell every brand we carry. Your order will ship directly from the manufacturer, with the full manufacturer's warranty. All items are new; we do not sell used items.

How long will it take to receive my shipment?

Depending on where you are in the U.S., delivery usually take 5-7 business days after it ships. Please see our Shipping & Return Policy section for additional information.

I just placed an order--can I change the address?

Because all orders go through our fraud protection software for your security, absolutely no address changes can be made once an order is placed. 

If you still need to change the delivery address after an order is placed, you will need to cancel the order and place a new one with the correct address. 

Do you offer expedited shipping?

Expedited shipments can get to you in as little as two business days, depending on your location. This only applies for non-freight goods.

Large or heavy items must go via freight and delivery windows are based on the distance from the manufacturer warehouse to the delivery address. Freight shipments may not be expedited and we cannot provide any guaranteed delivery dates. We will give you an approximate time frame, usually 5-7 business days after an item ships (less for closer locations), however please note these are only estimates.

I absolutely need my game table in 1-3 days, no exceptions. Can you do this?

Much as we strive to ship as quickly as possible, no freight company in the US can give you guaranteed delivery dates, unless you pay for Express Freight service, which may cost as much as your table.

Game tables ship via 18-wheeler freight trucks--so you can imagine the expense of them dropping other orders in order to strictly pick yours up and ship it ahead of all others.

Freight trucks make multiple stops in multiple cities. Weather, accidents, scheduling, and other incidents may also cause unexpected delays.

As a result, it is very important you place your order as soon as possible to avoid unnecessary delays.

We ship directly from the manufacturer, hence the fastest way.

Do you ship internationally?

No, we do not.

Do you sell used equipment or have equipment for rent?

No, we do not. All of our items are brand new and carry the full manufacturer's warranty as we are an approved & licensed seller. 

If an item is out of stock with you, can I find it elsewhere?

Since we ship directly from the manufacturer, if the item is out of stock with us, it is generally out of stock online nationwide.

  • The only way to obtain an out of stock unit is to go to a local gaming store in your area in hopes they carry a physical unit.

In these instances, however, we recommend you NOT WAIT. We will gladly take a backorder and reserve a future unit for you as many arrive in very limited quantities and often sell out to backorders before they are even back in stock!

Is Free Shipping offered everywhere in the US?

Much as we strive to offer absolutely free shipping during our promotional periods, there are some locations where we cannot offer free shipping. These are usually states such as Hawaii and Alaska, but not limited to these, as well as locations with restricted access (ie islands, heavy metro areas, hotels), rural areas, or locations which a carrier may deem remote or difficult to get to. 

Coast-to-coast or long distance shipping may not be covered under our free shipping policy, as we strive to obtain the fastest route to prevent item breakage and deliver exceptional customer satisfaction. Examples of coast to coast shipment is Florida to Nevada or California or New England.

If you feel you are in such a location, please feel free to contact us first to make sure. We will still provide a credit for shipping in these instances. If you place an order and we find that you are in such an area, we will immediately contact you with all available options.

What does curbside delivery include?

For curbside deliveries, which is the default for all orders, the delivery driver will pull up to the delivery address, open the gate to his truck, and allow you to remove the item in front of your home. 

18-wheeler trucks cannot pull inside driveways. This is generally the standard delivery method across all retailers of heavy freight goods.

Does my order include a liftgate?

No, orders by default are curbside only. If you require a liftgate, please choose the option during checkout. Bear in mind that some shuffleboards (ie. very large ones) may require special assistance to remove the item from the truck, since they would not fit on a liftgate. We will promptly let you know if that is the case.

What is Front Door/Garage Delivery?

When this service is requested on a shipment going to a business, the carrier will take the freight into the storefront for delivery. On a residential delivery, the carrier will take the shipment onto the property, or into the garage of the residence. They will not necessarily deliver inside the front door, but rather at the front door. Please note this is the case with any shipment from any company and is a shipping carrier policy, not our own.

When a driver delivers to a specific room in a house or business (for example a basement or 2nd floor), the requested service is known as White Glove service. Since this is very time consuming, only specific shipping companies offer white glove service. If you require white glove service, please choose Professional Installation & White Glove Service.

Not all white glove quotes may be the same, since not all home deliveries are the same. Number of stairs, corridors, etc may require a different quote and we will let you know if this is the case.

Thank you for visiting the Pro Pool Store and we look forward to serving you!